These terms and conditions relate to all matters pertaining to face-to-face training courses organised by FIABLE Limited trading as eFunctionalSafety, hereinafter also referred to as, "us", "our" and "we". eFunctionalSafety® is a registered trademark and trading name of FIABLE Limited whose registered company address is Unit 1 Eliot Business Park, Goldsmith Way, Nuneaton, England, CV10 7RJ.
1. Booking Terms
All face-to-face training course bookings shall be subject to these terms and conditions unless otherwise advised in a separate quotation or contract agreement in writing with us. Online training shall be subject to separate terms and conditions.
Face-to-face training course places are only considered as fully booked and confirmed when:
- full payment of the course fee has been received by us and;
- an email confirmation has been sent by us which confirms the joining details for the specific course and;
- the course has not been cancelled or postponed by us (see item 7).
2. Course Fee Inclusions
All face-to-face courses hosted by us include provision of the following items with the course fee:
- Training room/location hire;
- audio/visual aids;
- full course notes for each delegate;
- tea/coffee/water refreshments for each delegate;
- buffet lunch for each delegate.
Any special dietary requirements should be advised in writing at least 2 (two) weeks prior to the course start date.
3. Course Fee Exclusions
The following are specifically excluded from our course fee:
- Delegate travel administration and expenses;
- delegate overnight accommodation administration and expenses;
- delegate subsistence expenses such as meals and drinks except as listed in item 2;
- all other delegate administration and expenses in relation to attending the course venue.
The course organiser (FIABLE Ltd. T/A eFunctionalSafety) and venue operator (e.g. Mantle Business Centres Ltd.) cannot be held responsible for accidents involving course attendees, or loss of their personal property, howsoever caused. Course attendees should make their own insurance arrangements.
5. Refund Policy
No refunds or transfers shall be provided by us unless the delegate or their authorized representative confirms their notice of cancellation, postponement or transfer in writing to info@eFunctionalSafety.com within the notice period.
The following terms shall apply to the notice period:
Notice of more than one calendar month prior to course start date:
Delegates may transfer free of charge (subject to item 6) to any other available scheduled date for a course, or provide a substitute delegate at no extra charge. For cancellations, an administration fee of GBP £75.00 per delegate (plus VAT if applicable) will be deducted from pre-paid fees.
Notice of 2 (two) weeks to one calendar month prior to course start date:
Delegates may transfer free of charge (subject to item 6) to any other available scheduled date for the course, or provide a substitute delegate at no extra charge. For cancellations, an administration fee of 25% of the course fee (plus VAT) per delegate will be deducted from pre-paid fees.
Notice between course start date and 2 (two) weeks prior to course start date:
No refunds will be provided. At our sole discretion and depending on cancellation reasons, delegates may be offered to transfer their place to a future available course.
6. Transfer Policy
Where a delegate or their authorised representative requests to transfer their booking to another course, the delegate shall not be entitled to any refund where they subsequently cancel attendance at that other course. Only one transfer is permitted per course per delegate.
7. Alterations / Cancellations of courses by eFunctionalSafety
It may be necessary for us to change the content and timing of a course, the trainer, the date or the venue. In the unlikely event of a confirmed course being cancelled by us, a full refund will be made unless the delegate transfers their booking to an alternative date. For all bookings, the liability of eFunctionalSafety shall be limited to the amount of the fee actually paid to eFunctionalSafety. For this reason delegates are encouraged not to pay for travel or accommodation more than two weeks prior to any course start date.